Success

Chatbots

Top Picks Of Best Chatbots for Shopify in 2025

Sylwia Kocur

8 min read

Apr 9, 2025

If you're looking to streamline your business processes and provide a high-quality, consistent customer experience, a Shopify chatbot is an ideal solution.

A chatbot designed for your Shopify store enhances the shopping experience by providing personalized product recommendations and can boost sales through upselling and cross-selling strategies. Integrating a chatbot with Shopify helps you automate marketing campaigns, collect email addresses, and send promotional messages to increase conversions. All this with a single platform that helps you focus on other tasks.

Let's review the best Shopify chatbot apps for 2025!

What is a Shopify chatbot?

A Shopify chatbot is a shopping assistant tool integrated into Shopify stores to provide automated customer support, enhance shopping experiences, and boost sales in ecommerce businesses. It interacts with customers in real-time, handling tasks like answering FAQs and providing personalized recommendations and valuable information about orders.

NLP-based chatbots can be powered by AI or follow predefined scripts, ensuring consistent and accurate customer communication. They are often used to automate marketing efforts, such as sending promotional messages, recovering abandoned carts, and gathering customer feedback.

By streamlining customer interactions and personalizing the shopping experience, Shopify chatbots help increase conversion rates, drive sales processes, and improve overall customer satisfaction.

10 benefits of using a Shopify chatbot

Using a Shopify chatbot offers several benefits. AI chatbots offer personalized interactions, increase sales, provide omnichannel support, and more.

Reliable support

The chatbot functionality added to your Shopify store provides around the clock customer service, instantly addressing customer queries about products, orders, returns, and policies. There is no need to wait for a live chat to get a human agent intervention.

Personalized shopping experience

With machine learning, they analyze user behavior and preferences during chats; AI chatbots can tailor product recommendations, suggest related items across multiple channels, and offer customized discounts, enhancing the shopping experience.

Scalability without extra cost

Chatbots can handle chats with thousands of customers simultaneously, allowing a Shopify store to grow without significantly increasing operational costs. Many AI chatbots offer multilingual support, ensuring a high customer experience and a set of chatbot templates to match all the needs as the Shopify store grows.

Faster response times

Immediate responses to customer inquiries reduce bounce rates and cart abandonment, resulting in a smoother, more efficient shopping experience. Natural language understanding mechanisms ensure instant help without a human agent's involvement and the need for a live chat. AI chatbots can close the sales process during a single chat.

Proactive customer engagement

AI chatbots can initiate conversations based on user behavior, such as offering help or discounts when a customer lingers on a Shopify product page or shows hesitation during checkout. This helps increase sales and speed up order processing.

Data collection and analytics

Shopify chatbots gather valuable data about customer preferences during chats. Many NLP-based chatbots offer intent and sentiment detection, analyzing behavior, frequently asked questions and pain points. This provides insights that can be used to optimize marketing strategies and improve how businesses present products. Some Shopify chatbot platforms offer basic analytics in their free version with additional data collection in paid plans.

Reduced operational costs

Automating tasks like answering repetitive questions, order tracking, and product availability checks reduces the need for a large customer service team, saving time and money. Artificial intelligence guarantees more sales during chats without a live agent's help. Additionally, some of the Shopify chatbot platforms offer free plans.

Marketing automation

AI chatbots can automatically send promotional messages, special offers, and cart recovery reminders, increasing conversion rates and customer retention. Many Shopify chatbot apps can be used on social media platforms and integrated with messaging apps like Facebook Messenger.

Improved customer retention

Shopify chatbots enhance customer satisfaction and engagement and encourage repeat purchases. Natural language processing provides fast, helpful, and personalized product recommendations in a chat widget and across all integrated apps.

Seamless integration with Shopify apps

Even in free plans, AI chatbot platforms integrate directly with Shopify, CRM tools, and email marketing systems, enhancing overall store performance and the team's marketing efforts. By providing omnichannel support, AI chatbots can automate a business in an installed chatbot widget and mobile apps.

Best Shopify chatbot picks for 2025

An AI chatbot integrated into a Shopify store can significantly enhance customer experience and streamline operations. Choosing the best chatbot for Shopify for the business's tech stack can simplify the product search and sales process, resulting in higher sales numbers on file. Some unique features are available in free plans, while others require purchasing paid plans.

Comparison table

ChatBot

ChatBot offers seamless integration with Shopify, enabling automated support, product recommendations, and order tracking. Its user-friendly interface allows for easy setup without coding skills.​ Available chatbot templates and pre-designed chatbot flows designed specifically for Shopify integration allow for configuring a personalized experience in minutes. Chatbot templates are task-specific and rule-based, allowing natural language processing to provide high support.

The chatbot widget customizations allow the expression of business identity not only in chat and messages sent by the AI chatbot but also in colors and custom avatars.

Teams can use ChatBot's unique features in different apps. A Shopify chatbot created in ChatBot can be integrated with various apps, ensuring an excellent customer experience. Paid plans start from $52 per month. The free trial offers 14-day full access to the platform and all integration options.

Maisie AI

Designed specifically for ecommerce, provides AI chatbots with personalized chatbot templates for product recommendation quizzes, automated responses to customer inquiries, and real-time order status updates. It also features conversational email and SMS list builders and integrates seamlessly with various apps.​ Free plan available for 14 days of trial.

Relish AI

An AI-powered chatbot and virtual Shopify assistant tailored for ecommerce. With a 14-day free trial, it automates chat support by instantly answering FAQs, assists with product discovery through personalized recommendations, and runs automated campaigns to recover abandoned carts and boost conversions. It integrates with tools like Shopify Inbox and other apps. ​

Tidio

Tidio live chat and AI-powered chatbots facilitate real-time customer interactions and personalized experiences. These AI chatbots support multichannel communication, integrating with platforms like Facebook Messenger, Instagram, and many other apps. Tidio has a free plan available.

Gorgias

​Gorgias is an AI chatbot platform specifically designed for ecommerce businesses. It offers a suite of apps to streamline and enhance business support operations. Its deep integration with Shopify allows store owners to manage customer interactions, order details, and support tickets from a single, centralized dashboard.​ ​Gorgias offers a 7-day free trial.

Re:amaze

Re:amaze is a comprehensive customer service, live chat, and helpdesk platform designed to streamline chat for online businesses. It integrates various apps — including email, social media, SMS, and voice calls — into a unified inbox, allowing support teams to manage all customer interactions from a single interface. They offer a 14-day free trial period.

Botsify

A versatile chatbot platform supporting AI-driven interactions across various apps and channels, including websites and social media. Botsify offers integration with Shopify, enabling AI-generated customer support and personalized shopping experiences.

Boost your online store with a ChatBot's Shopify chatbot

ChatBot offers a robust integration with Shopify, enhancing online stores with AI-powered customer interaction capabilities. This integration allows store owners to create chatbots that can handle various tasks, improving both customer experience and operational efficiency.

The ChatBot Visual Builder allows users to design and customize chatbot conversations without coding knowledge. This drag-and-drop interface allows store owners to tailor the chatbot's behavior to their specific needs.

One key feature is Product Availability. A chatbot can check the store's inventory in real-time and inform customers about the availability of specific products, facilitating a smoother shopping experience without transferring chats to real agents for live chats.

Another significant feature is the ability to Show Products. An AI chatbot can display selected products as interactive cards within the chat interface, allowing customers to view and add products to their cart directly from the conversation.

The integration also includes an Order Status function. Customers can inquire about the status of their orders through the chatbot, which retrieves and provides up-to-date information, reducing the need for live chat.

To expedite the chatbot development process, ChatBot offers Shopify Flows. These are pre-configured, task-specific chatbot templates that can be added to the AI chatbot, streamlining the build process and ensuring consistency in customer interactions.

ChatBot provides an Ecommerce Template. This pre-built template can be imported and customized, offering a quick start to building a chatbot tailored for ecommerce purposes.

Widget Customization ensures that the chatbot aligns with the Shopify store's branding. Store owners can adjust the chat widget's appearance to match their website's design, providing a cohesive look and feel.

The integration supports Data Collection and Integration, allowing chatbots to gather customer information during interactions in the Visitors section. This data can be automatically transferred to CRM systems or email marketing software.

ChatBot provides integrations with various apps, ensuring support on all domains. It enables ticket creation with HelpDesk integration and handles live chats with LiveChat integration. It can also be integrated into social media apps like Facebook Messenger, Instagram, or WhatsApp.

ChatBot integration with Shopify equips online store owners with a comprehensive set of tools to automate customer interactions, personalize shopping experiences, and streamline various aspects of ecommerce operations.

Conclusion

An AI chatbot designed for Shopify improves customer experience, enhances personalization, reduces operational costs, and allows human agents to focus on more complex issues than live chats with potential clients. They boost marketing efforts, collect valuable customer data, and provide insights to help store owners optimize their strategies and improve overall service quality.

Overall, AI-powered chatbots that provide AI-generated responses and detailed information without delay and errors are important in today's ecommerce experience. They are good, cost-effective solutions that can (and will) boost sales and brand recognition.