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You've probably been in a situation more than once where your dream trip is approaching, and you haven't prepared anything. It's that moment when you're drenched in a cold sweat and wonder if your other half is already packed and ready.
Well, your clients feel the same way about their journeys. The amount of information, the flurry of events, and the things that need to be booked can be overwhelming. Finding the right trips, booking flights and hotels, looking for a travel agency...
What if someone did this for your clients and, after a brief conversation, offered them the best deal you offer?
Well, I hope to make life easier for you and your customers by introducing you to a travel chatbot.
Start a free 14-day trial to see what our ChatBot can do.
What are travel chatbots?
AI-based travel chatbots serve as travel companions, offering continuous assistance, entertainment, and personalized recommendations from first greeting to farewell.
Operating 24/7, virtual assistants engage users in human-like text conversations and integrate seamlessly with business websites, mobile apps, and popular messaging platforms.
In addition to fundamental interactions, travel chatbots excel in trip planning, booking assistance, in-trip customer service, and tailored travel suggestions.
The travel industry is among the top five industries using chatbots, alongside real estate, education, healthcare, and finance. According to the survey, 37% of users prefer smart chatbots for comparing booking options or arranging travel plans, while 33% use them to make reservations at hotels or restaurants.
The benefits of using travel chatbots
Travel chatbots have several benefits to look out for. Let's take a look at them!
24/7 availability
The availability of round-the-clock support via travel chatbots is essential for travel businesses. Unlike human support agents, these chatbots work tirelessly, providing customers with assistance whenever needed. This constant availability is crucial in the unpredictable world of travel, where unexpected challenges or queries can sometimes arise.
Around 50% of customers expect companies to be constantly available, and travel chatbots perfectly meet this requirement by providing immediate responses - a key benefit in improving customer satisfaction.
Whether searching for a late-night snack spot in Paris or looking for travel tips while battling jet lag in New York, a travel bot is always ready for action.
However, there is a solution if customers ask questions that may be more complex, and the bot needs help to cope with them. Simply integrating ChatBot with LiveChat provides your customers with comprehensive care and answers to every question. ChatBot will seamlessly redirect your customers to talk to a live agent who is sure to find a solution.
Personalized services
Personalization and the fact that their conversations resemble live ones are essential when talking to chatbots. The bots constantly learn from each customer interaction, adapting their responses and suggestions to create a service that resonates with different customer needs. The result is a higher level of personalization that improves overall satisfaction and increases customer engagement.
Personalized travel chatbots can automate upselling and cross-selling, leading to increased sales through proactive messages, relevant offers, and customized suggestions based on previous interactions.
Personalization is a way to offer a tailored experience to every user. To learn more about this case, check the ChatBot Academy lesson: How to Personalize Your ChatBot Communication.
Provide multilingual support
71% of customers consider it “very” or “extremely” important that companies offer support in their native language. In this case, providing multilingual customer support also becomes a critical asset.
Multilingual functionality is vital in enhancing customer satisfaction and showcases the integration and commitment towards customer satisfaction. Travel chatbots can take it further by enabling smooth transitions to human agents who speak the traveler's native language. This guarantees that complicated queries or nuanced interactions will be resolved accurately and swiftly, fostering a more robust relationship between the travel agent and its worldwide clientele.
Improve customer experience
Travel chatbots are highly beneficial as they streamline and automate repetitive tasks, allowing staff to focus on more complex and personalized customer interactions.
Chatbots in the travel business offer continuous availability, personalized interactions, multilingual support, streamlined processes, various communication channels, and effective sales and marketing engagement, all of which enhance customer satisfaction.
The best customer service bots in the travel industry
So, now you know that you need a travel chatbot. But which one is the best? Let's take a closer look at them.
ChatBot
ChatBot is a highly advanced tool specifically created to enhance the customer experience. Thanks to its advanced artificial intelligence (AI) algorithms, it can adapt to any conversation with a customer and provide the highest level of personalization and customer service. Its purpose is not limited to customer service agents; it is also helpful for marketers and sales representatives.
The latest version of ChatBot uses AI to quickly and accurately provide generated answers to customer questions by scanning designated resources like your website or help center.
ChatBot will suit any industry because it is your own generative AI Large Language Model framework, designed and launched in minutes without coding, based on your resources.
ChatBot's key features include:
- manage all your AI data sources,
- control your bot responses,
- collect all company data automatically,
- ready to start chatting just like that.
Cover all customer journey touchpoints automatically with ChatBot. Join the free 14-day trial and see for yourself.
Botsonic
Botsonic is a no-code AI travel chatbot builder designed for the travel industry. It uses GPT-4 and NLP technologies to provide a game-changing experience. With Botsonic, businesses can effortlessly integrate chatbots anywhere using basic scripts and API keys, making it hassle-free. The chatbot builder has a user-friendly “drag-and-drop” interface that allows easy customization options such as naming the chatbot, choosing a color scheme, adding a logo, and incorporating a tagline and contact details.
Key features:
- using GPT-4 technology,
- hassle-free integrations,
- user-friendly “drag-and-drop” interface,
- customization options.
Unfortunately, Botsonic does not offer a free trial.
Flow XO
Flow XO is a powerful AI chatbot platform that offers a code-free solution for businesses that want to create engaging conversations across multiple platforms. With Flow XO chatbots, you can program them to send links to web pages, blog posts, or videos to support their responses. Additionally, customers can make payments directly within the chatbot conversation.
Key features:
- seamless integrations,
- code-free chatbot creation,
- enables chatbots to send attachments in messages,
- payment processing is easy.
Flow XO offers a free plan for up to 5 bots and a standard plan starting at $25 monthly for 15 bots. There is no free trial.
Zendesk
Zendesk's AI-powered chatbots provide fast, 24/7 support and handle customer inquiries without requiring an agent. These chatbots are pre-trained on billions of data points, allowing them to understand customer intent, sentiment, and language. They gather essential customer information upfront, allowing agents to address more complex issues. The unified Agent Workspace includes live agents, chat, and self-service options, making omnichannel customer service easy without app-switching.
Key features:
- AI-powered chatbots,
- unified agent workspace,
- out-of-the-box functionality,
- intelligent analytics.
Veloop.io
Verloop is a conversational platform that can handle tasks from answering FAQs to lead capture and scheduling demos. It acts as a sales representative, ensuring your business operations run smoothly 24/7. Verloop is user-friendly with a drag-and-drop interface, making integration effortless. Training the Verloop bot is easy, providing a seamless customer experience.
Key features:
- access to live chat,
- using voice support,
- reporting and analytics,
- a bot builder.
Start a free 14-day trial to see what our ChatBot can do.
Build a travel bot with ChatBot
It is essential to make it easy for your customers to plan their trip or respond to their concerns while on the trip. This can significantly affect the travel experience, improve customer satisfaction, and increase customer loyalty. Ensuring that the appropriate chatbot is available to interact with your customers is crucial.
ChatBot can cater to all your needs and your customers' needs. To experience its features, you can join the free trial and enjoy full access.
