AI algorithms work in the background adapting chatbots to customer needs.
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ChatBot uses AI to help you better support, engage, and sell across channels.
Interpret human speech and deliver well-tailored responses with NLP algorithms.
ChatBot analyzes user input to continuously improve performance.
ChatBot applies two matching systems to match user questions with chatbot responses. Machine learning algorithms check entire sentences, while keywords you choose put a fine point on matching.
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Logical conversation structures for ChatBot Stories keep your chatbot on topic. Customers will feel like they’re having a natural conversation.
Custom fallback messages give chatbots a way to naturally continue the conversation, even when they run into inputs outside their Story. Better, ChatBot collects unrecognized phrases to keep improving your Stories.
Customers will be guided through the conversation tree in a natural way. They’ll receive appropriate responses such as if they want to delete personal data at the end of a chat.
ChatBot automatically saves all unrecognized phrases and suggests them as possible Story additions. Add suggestions with one click.
Entities are lists and synonyms of your products, locations, and services. They help chatbots catch and validate data important for your Story.
Make sure that your customers entered the correct email address to stay in touch.
Let the chatbot validate phone numbers entered by users and never miss a lead.
Make your own entity – your company’s product list or anything you want.
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