Sys.yes and sys.no

There’re many ways of saying yes and no. We’ve pulled them all together and created ready to use entities.

Sys.yes and sys.no entities are built in elements you can use to recognize your user’s input without creating endless user says lists. Don’t predict all the ways your users say yes or no. Use the system entity instead that will not only recognize the correct answer but also memorize it so you can reuse it within the ongoing chat or pass it to your web services.

Chatbot example with the sys.yes and sys.no entities

It’s pretty common to ask your clients or users to confirm some information, actions or requests. Let’s create an example story with an interaction that finishes the chat after yes, no confirmation. To do so we’ll use our system entities and reset chat response. Let’s start!

1. Create a new story or use an existing one. Here add a new interaction and name it Confirmation. Its goal is to make sure that our visitor received all expected help before ending the chat. Add the text bot response to ask the question. You can also use quick replies or other suitable response.

2. Below this interaction, let’s create another two: yes and no interactions.

3. Finally, we can use our sys.yes and sys.no system entities. Use two curly brackets {{ and type yes. The system will complete it automatically. Similarly, you can do it for the no entity.

4. Assign answers to our new interactions. No answer means that the user wants to end the chat. We’ll use the reset bot response.

5. Yes interaction should redirect to our bot’s main menu or any other appropriate part of the story.

6. Save all of your work and test the chat.

7. It seems that our story works fine! Well done!