Archives

Go to Archives to see past chats between your bots and users.

Archives give you a real-time insight into every bot interaction and user input. They also provide you with valuable data about your visitors and guide you what adjustments you need to do to increase the efficiency of your chatbots.

You can access your archives from every place in the application. Click here to enter your archives or use the button on the left panel.

Search your archives

In Archives all chats are sorted chronologically. if you want to try to find specific information, use filters.

• User ID — Find all past chats with a user with a specified user ID.
• Session ID — Find a specific chat based on its session ID.
• Story — Find all chats that occurred with a selected bot story.
• Integration — View all chats that occurred with a chosen integration.

1. By default, your archives sho all chats. Click on add filter to customize the view. 2.Choose a filter you want to apply to your search. Note that you can combine filters.
2. Click apply filter to see only relevant chats. Note that now the list shows only relevant chats.

Note that it is possible to use more than one filter at once. For example, you can narrow the list of visible chats to one integration and one story.

Chats preview

Archives give you an extensive overview of past chats between your bots and users.

Besides the original chat, you can preview:

• which responses and actions were triggered
• collected attributes
• the status (if the action was successfully completed or not)
• see the chat parameters in the JSON format

Bot response	Details
Text	Gray background color indicates queries that were recognized by the bot. Orange signalizes inquiries answered with the fallback, if applicable.
Image	Shows the image response.
Card	Shows the complete card response.
Carousel	Shows the complete carousel.
Buttons	Shows the complete buttons response.
Quick replies	Shows the complete quick replies response.
Ask question	Shows all collected attributes.
Go to	Shows the designated interaction.
Set attributes	Shows the attribute with the assigned value.
Webhook	The parsed body of the webhook.
Add to segment	When successful, shows the segment that a user was added too.
Backtracking	The range of the actio
Transfer chat to human	Shows the designated LiveChat group and the status.
Create a ticket	Shows ticket details and status.
Transcript	The email address that the chat transcript is forwarded too and the action status.
Mark a goal	Shows the goal ID and the action status.
Tag	Shows action status.
Reset	Shows the action status.
Close chat	Shows the action status.

Chat details

In the right panel, you can see the chat details. That includes information about the user and the date and time of the chat. You can go directly to the user details in Users by clicking See all user details.

Look below to can see the session details such as a bot story, an active integration, and session attributes. Some session data are sourced from integrations, e.g., LiveChat or Messenger and from the actual attributes you use in the stories.