User Entities help your chatbot identify and extract specific information, that’s important for your business, from user replies.
Entities refer to a group of words similar in meaning. They help your chatbot to define precisely what the user wants.
Good to know
- You can create as many entities as you need.
- One entity can have a maximum of
2000entry reference values. - One entry reference value can have a maximum of
99synonyms. - Check out the list of system entities before creating your own entities.
