Validate multiple user responses and collect leads.
The Question action is beneficial when you require specific information from your customer to proceed with their request. It can help you verify a username before completing the order, or validate the email address provided by the user on chat.
How to use the Question action
You can easily customize the Question action in the following fields:
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Question variants — type your question here. Note that if you decide to enter more questions, they’ll appear in this exact order.
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Reply type — select an entity that you want to validate. You can choose either system or user entities.
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Save response to attribute — name your attribute to reuse it in the future.
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Action of failure input — choose the action to be triggered when the maximum number of questions is reached.
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Retry until […] — decide how many times your chatbot should repeat the question in case the attribute isn’t filled.
