Confidence score

Confidence score lets you decide how precisely your bot should interpret what the user says.

Every time the user types a message, the bot analyses its accuracy and pairs it with the most matching interaction. The accuracy is shown as a number, the higher the number, the better the match. This result is called a matching score. So, if there are three available user inputs, the bot will choose the one with the highest result.

The confidence score settings affect both matching systems. Read more about how they work here.

The confidence score settings affect both matching systems. Read more about how they work here.

What’s more, the confidence score functions as a threshold that determines the lowest matching score that is acceptable to trigger a bot response. If the matching score falls below the confidence score, the bot will trigger a Fallback interaction.

By setting the confidence score correctly, you can provide an effortless and smooth chatting experience.

Confidence score values

The default confidence score is set to 70%. You can decide which value fits your Story best. Remember that the confidence score must be set in the range of 0 - 100.

Setting a very low confidence score value is recommended only in a limited number of scenarios. This setting affects all your Stories, and it can cause various changes in the bot’s behavior.

Setting a very low confidence score value is recommended only in a limited number of scenarios. This setting affects all your Stories, and it can cause various changes in the bot’s behavior.

How to change the confidence score

1. Open Visual Builder’s dashboard.

   

2. Click on the Settings icon in the top bar.

   

3. Click on Bot settings.

   

4. Set the value of your confidence score between 0 - 100.

   

5. Close the window. The confidence score has been changed. You can test your Story to see how it works now.

   

See Also:

• Matching Systems

• Fallback Interaction