Old Builder
Articles related to the previous version of ChatBot Visual Builder.
Artificial intelligence
Know available matching systems. Learn how to use them and which one to use for better user experience.
Attributes
Learn how to add and use attributes in your conversations.
See the list of default attributes.
Bot responses
Organize collected user contacts into segments and export them to web services.
Check the performance of your chatbot.
Validate multiple user responses and collect leads.
Engage users with colorful pictures.
Block previously matched interactions so that the user can’t trigger them again.
Suggest possible answers to the user.
Discover which Bot responses and Actions are supported by your ChatBot integrations.
Remove users from a selected segment.
Help the user achieve their goal faster.
Clear contexts and attributes in ongoing chats.
Add dynamic button types and actions to responses to make your bot more functional.
Assign information to users or ongoing chats and pass them to web services.
Add colorful images to your Stories.
Categorize and organize your chats with tags.
Show off your products using colorful cards.
Text responses give you a lot of flexibility. Check out how to use them.
Close chats to end sessions and keep user data safe.
Send a chat transcript to your email when the goal of a conversation is reached.
Close the chat when the conversation between the user and the bot is finished.
Transfer the chat to your customer support team when your bot can’t handle it.
Let the user create a LiveChat ticket while chatting.
Learn about available ChatBot responses.
Redirect users to a specific interaction when needed.
Interactions
Create your Stories faster.
Personalize your chatbot communication.
Customize the Fallback message for different flows.
Learn how to use ChatBot Interactions.
Control how fast your chatbot should respond.
Understand the dependencies between interactions to provide better conversation flow.
Decide what the chatbot should do when it doesn't understand user input.
How to configure and remove the welcome interaction.
Moments
Check how to set up Moments.
LiveChat integration
Automate your LiveChat communication.
Transfer a chat to a LiveChat agent when needed.
Overview
Test out your bot scenario before publishing it.
Discover what elements you can use to create a Story.
Learn about the key elements of your Story.
Settings
Discover how to set up your account.
Resets the chat when the limit of unsuccessful interactions is reached.
Decide how precisely your chatbot should interpret user input.
Stories
Learn what context in ChatBot is and why it’s important.
See how to create Stories in ChatBot.
Tips on how to create a good Story
Reuse existing interactions.
System entities
Recognize and validate user input.
Set up the temperature of your intelligent devices by using a chatbot.
Collect leads and perform more actions after the chat ends.
Capture and reuse URLs provided by your users.
Help your chatbot understand when the customer enters natural numbers in the chat window.
Recognize the user input with ease.
Collect any number your client sends to your chatbot.
Catch yes and no answers using one system entity.
Recognize any phone number the user might send.
Find out what system entities are available in ChatBot.
Templates
Boost your ecommerce sales.
Processes orders and bookings.
User entities
Discover how to create and use entities.
Webhooks
Learn how to set up your webhook in a few steps.
Pass data between web services.
Learn how to create multiple webhooks.
Find out how to confirm your webhooks.
Check out our webhook examples.
